FAQs

 

What types of tools do you offer?

Build Easy provides a curated selection of high-quality tools suitable for both professionals and DIY enthusiasts. Our product range includes innovative items such as mechanical carpenter pencils with built-in sharpeners and versatile battery adapters designed for seamless tool compatibility.

How can I ensure the tools I purchase will enhance my efficiency?

Our tools are specifically designed to improve precision and efficiency in woodworking and construction tasks. By utilizing products that incorporate innovative features, such as built-in sharpeners and adaptable battery systems, users can expect to complete projects with greater ease and accuracy.

What is your return policy?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To initiate a return, please contact us at bluideasy@gmail.com. Please note that certain items, such as perishable goods and custom products, are non-returnable.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.

Do you ship internationally?

Yes, we offer international shipping. However, please be aware that shipping times and costs may vary based on the destination. It is advisable to check our shipping policy for specific details regarding international orders.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.